Pune-based Enterprise NBFC Launches Education Loan Journey in 3 Weeks with FinBox Journey Studio

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Pune-based Enterprise NBFC Launches Education Loan Journey in 3 Weeks with FinBox Journey Studio

The challenge

A leading Pune-based enterprise NBFC needed to rapidly scale their education loan business but faced critical roadblocks:

Digital Gap: Their existing solution lacked end-to-end digital onboarding capabilities, capturing only a fraction of the market opportunity. Students and parents expected a seamless online experience but were forced into manual processes midway through applications.

7-8 Day TAT: The loan approval process involved multiple rounds of manual data collection, physical document verification, and lengthy sanction procedures. This extended turnaround time caused significant applicant drop-offs, especially during admission season when students needed quick decisions.

Channel Bottlenecks: Growth was constrained by branch processing capacity, slow DSA onboarding, and the inability to quickly integrate with education counselors and digital partners. Each channel required separate technical implementations, making expansion costly and time-consuming.

Key results

90% Faster Launch

Reduction in turnaround time for policy changes

70% TAT Reduction

Same-day disbursals vs previous 7-day process

₹200 Cr+ Disbursed

Scaled to significant portfolio size within 6 months

Solution

Effortless Configuration Without Code

Business teams configured complex education loan workflows with co-applicant flows, conditional logic, and exception handling using simple drag-and-drop tools. Changes that previously required 2-week development sprints were now implemented in hours, allowing instant response to market feedback and regulatory updates.

Superior Customer Experience with Instant Processing

Automated verification stack with PAN validation, KYC, fraud screening, and DigiLocker integration transformed the applicant journey. Applicants could complete applications in minutes, not days. Real-time decisioning and same-day disbursals replaced week-long waiting periods, dramatically improving satisfaction and conversion rates.

Rapid Multi-Channel Deployment

Launched across education counsellors, DSA networks, and direct channels in days using a single configurable journey. Each partner got customized workflows and branding while the NBFC maintained centralized control and visibility. Managing 10x more partners became possible without expanding the operations team.